Introduction to Social Media for Knowledge Workers and Lawyers by Helene Russell

The next ALLICE Event will be held at:

Clarke Willmott 138 Edmund Street Birmingham B3 2ES Location map and directions On:  16th September 2015 Between: 12.00 - 2:00pm Social media - more than marketing Everyone assumes that social media for enterprise is all about selling. In fact it has great potential for personal and professional development. Our next session is a practical introduction to using a variety of social media as part of a personal knowledge management system: learning, curating useful knowledge and building relationships and a personal brand as expert. Helene Russell, author, speaker, and consultant at TheKnowledgeBusiness, will help you to develop: •           an understanding of the variety of social media tools and social networks available to you and their context for knowledge sharing, learning and engagement •           your personal approach to effective management and curation of information, avoiding information overload •           strategies for using web tools in an efficient way •           strategies to build a trusted network, strong relationships and valuable knowledge-sharing conversations and build a personal brand as expert in your field •           tools for tracking the effectiveness of your personal social media strategy. With only 2 hours available, this will of course be just an outline view, but you will leave with plenty of new ideas to try/people to follow and cheat-sheets for getting started. About Helene Russell: Helene was a dispute resolution solicitor for a decade then worked as a Professional Support Lawyer for five years. She now runs her own business offering training, consultancy and implementation help for law firms with their know-how and knowledge management. Helene is the author of the Law Society’s “Knowledge Management Handbook“ published in July 2012 and will shortly be publishing her next textbook on KM projects for law firms "A Year of Living Knowledgeably". Helene is also founder of Knowledge Network West, the knowledge-sharing and networking group for KM professionals, which is based in Bristol but will shortly be expanding to Birmingham and Manchester. For more information please go to: http://www.theknowledgebusiness.co.uk  and http://www.knowledgenetworkwest.com Follow Helene on twitter @heleneadby and introduce yourself/ask questions/have a conversation before the session.    Timings: The event will commence at 12:00pm and finish at 2:00pm.  Lunch and refreshments will be provided. Dietary Requirements: If you are attending, please ensure Phil is notified of any special dietary requirements by Friday 11th September 2015. Attendance: To enable us to get an idea of numbers, a calendar invite will be sent out early next week. Therefore, please ensure you have responded by close of play on Friday 11th September 2015.  We hope to see you there...

Notes from June meeting

ALLICE – Brainstorming Notes


Overview

A number of the ALLICE Group members, met to brainstorm two key topics that affect us all, our chosen topics were:

1. Knowledge Management – with specific relevance to: levels of involvement, resources/tool and problems and

2. Service Delivery – with specific relevance to: internal and external client service delivery and types of services offered.

The notes listed below are general notes from the meeting; they are not intended as minutes.

Knowledge Management (KM)

It was deemed that our levels of involvement in KM varied from firm to firm and the size of our firms also impacted on how, who and when we were involved in KM projects or initiatives.

We all agreed that KM was a huge subject and that it was difficult to define our involvement as we could argue that ideally or rather theoretically we should be involved in all firm-wide projects as they all included, had an element of or would benefit from effective KM.

Some had champions in the form of Knowledge Partners to work with and support their strategic initiatives. Other’s had the support of Managing Partners or other more senior team members.

Problems:

We all had experienced a range of problems but the following were specifically identified and discussed:

• In the context of KM, we all agreed that the firm’s culture was a significant problem/barrier.

• Passive resistance and failure to cement knowledge contributions from lawyers

• Keeping knowledge banks up to date – currency issues

• Ownership and levels of responsibility

• Fear of loss of personal value and fear of criticism or incorrect interpretation

General notes:

• KM is very slow to be entrenched within law firms

• PLC is still very popular and well utilised

• Communication is vital to the success of any KM initiative

• The role of the PSL is so valuable to KM

• It’s natural and common sense to impart knowledge with colleagues, however it’s difficult to capture and retain the knowledge that is shared on a day to day basis between colleagues, departments and clients

Questions:

• Does the economy and circumstance make a difference to the culture of a firm

• Does anyone else use team Wiki’s or firm blogs etc…?

• If you use Sharepoint, how successful has it been within your organisation as a KM tool?

• What other KM tools (if any) do you use to help with various KM initiatives?

• Are knowledge budgets still being cut?

• KM best practice – how to communicate and implement it

• If you had to state the single biggest problem that you had, what would it be? Would you agree with us?

Service Delivery (SD)

It was deemed that we all offered similar services to our end users to include:

• Library and information services – to include resource development

• Legal Research

• Company information service – to include Business Research

• Training – Trainee Training, Seat Change Training, Business Research skills

Problems:

• Budget restrictions means that we are unable to offer as many external resources as we would like

• Licensing issues prohibit us from developing services for external clients

• Copyright issues also impact on how we can share information and knowledge

General notes:

It was interesting to learn that we had all ceased to provide or had automated the provision of Current Awareness services. If the service had not been automated then there was an interest to do so but the question of how valuable and relevant this service is, was debated as most if not all external content suppliers provided some form or alert or news feed. All found that Current Awareness services were time intensive to provide.

Questions:

• Does anyone measure SD? If so how? SLA’s maybe…?

• Does anyone measure client satisfaction? Again, if so how? Perhaps via SurveyMonkey...?

• What involvement does everyone have in relation to content management of their firm’s website or intranet?

• Does anyone provide any other services than those listed above?

• How can SD be improved overall?

Social event

Hi


The date set for our ‘Speed Networking’ (and drinks) evening is Wednesday 11th July

The event will commence at the Squire Sanders office on Edmund Street at 5.30 pm and will migrate to the ‘Old Contemptibles’ later in the evening

Come and find out everything you ever wanted to know about your ALLICE colleagues and were afraid to ask before (and have a good time doing it) !!

If the weather’s nice we can also experience the music of the Backyard Music Boys who are playing that night in the new Church Street Square outside the office as part of the Birmingham International Jazz Festival

Cool!!

Phil

Social evening – w/c 9th July – ‘Speed networking’


This will begin at the Squire Sanders office at 5.30pm and move to the Old Contemptibles at an appropriate juncture.

Minutes of last meeting

12.30 pm Monday 16th April 2012 at Wragg & Co


In attendance

Tricia Wyspianska, Barry Vickery, Caroline Mosley, Amanda Hulme, Helen Marshall, Jon Beaumont, Rachel Relves, Stephen Wheeler, Paul Dovey, Phil Uttley, Caroline Covington, Susanne Homer, Liz Gwillim, Sue Kendall, Jackie Hanes, Mike Troon and Janis Law

1. Apologies

Diane Harris, Erica Foster, Sally Hassell, Jackie Sellars, Alison Rae, David Houston, Caroline Janukowicz, Adele Champken, Nicola Dennis, Aine Asbury and Patricia Pritchard

2. ALLICE professional development event - Mind Mapping – 23rd May

The members were reminded of this event which takes place at the Squire Sanders office on Edmund Street from 2 pm to 4 pm and costs £10. As current take up has been disappointing, it will now be advertised on LIS-LAW, etc. Please let Phil Uttley as soon as possible know if you intend to attend

3. Summer meeting – w/c 11th June – ‘Brainstorming’

A ‘host’ is required for this meeting.

It was pointed out after the meeting that this date partly clashes with the BIALL conference (14th – 16th June) so anyone able to host would need to be able to accommodate a Monday or Tuesday (11th or 12th June) meeting.

The topics to be ‘brainstormed’ will be chosen from Project Management, Knowledge Management, Communications, Business Development and Service Delivery (training, current awareness, etc.) Please let Phil know if you have any preferences (or additional topics).

4. Social evening – w/c 9th July – ‘Speed networking’

This will begin at the Squire Sanders office at 5.30pm and move to the Old Contemptibles at an appropriate juncture.

5. A.O.B.

There was no other business

6. PLC – Chris Jeffries & James Chuck

Chris and James provided an interesting presentation on recent and planned developments to PLC.

Next meeting

The next ALLICE meeting will be at 1230 on Tuesday 12th June – venue to be confirmed.

This will be a ‘Brainstorming’ meeting. The topics to be ‘brainstormed’ will be chosen from Project Management, Knowledge Management, Communications, Business Development and Service Delivery (training, current awareness, etc.)

Change of Officers

At the recent Annual General Meeting, members were informed that the Chair, Caroline Mosley, and the Treasurer, Caroline Covington, were standing down after many years loyal service.

Both were thanked for their efforts over the years.

A new Chair, Alison Rae, was elected and a new Treasurer, Liz Gwilliam.

The Committee now comprises Alison, Liz, Phil Uttley, Diane Harris and Rachel Relves

Next meeting

Hi

The next meeting is MONDAY 16th April at Wragg & Co

Guest speakers will be from PLC (Chris Jeffreys and James Chuck)

Be there or be square!

Phil

ALLICE professional development event - Mind Mapping

Introducing Mind Mapping

Stop worrying about WIP - Sort out your to-do list - Plan your next project - Assess the best way forward - Prioritise your time and workload


What is Mind Mapping?

Mind Mapping is a systematic business process and tool that can be used to turn chaos into order and highlight potential problems before they even become an issue.

Mind Mapping can be used in; risk assessment, project management, strategic planning, communication and in planning your daily work load.

Discover a great way to make sure you actually do everything on your 'To Do' list

Ensure that your team operates in the most efficient and effective manner.

This is an incredibly easy, fast and effective way of planning & thinking.

This course will offer you new ways to think about any problem, at work, at college or at home.


Organisation is everything - Mind Mapping is a business tool that we can use to greatly improve the organisation of work load and day to day tasks!


Bring your problems with you and leave with the answers!


Susie Kay, the Managing Director of The Professional Group, is running a two hour session starting at 2 pm on Wednesday 23rd May at Squire Sanders: Birmingham

Tickets: £10 for ALLICE members, £20 for all others. Places are limited so book early.

Application forms available from Phil Uttley on 0121 222 3487 or at phil.uttley@squiresanders.com

Business Information Community of Practice (BICoP)

ASLIB BUSINESS INFORMATION Community of Practice (BICoP)

Mission

Introduction

The ASLIB BICoP is a newly launched group with the aim of serving information
professionals, information intermediaries and business members from academia,
corporates and professional backgrounds.

BICoP Aims

• To provide a community of practice for ASLIB members concerned with supplying
and using Business Information.
• To promote and share good practice in the searching, retrieval, exploitation and
management of Business Information.
• To provide a forum for networking, discussion and support to professionals with an
interest in this area.

First Event!

Killer business information promotion techniques and how to develop your career

The first meeting for the Business Information Community of Practice will be held at
the City Business Library at the Guildhall, London on the 22nd February, 6pm for a
6.30pm start. The meeting is free to all ASLIB members and will include information
on the City Business Library services to business, their exemplary promotional
activities and outreach to the business community. There will also be a presentation
followed by questions on developing your business information career from the Sue
Hill Recruitment team.

Please book by 20th February.

To book your place, or for further information about the event or the BICoP email
Emmy Rawcliffe: erawcliffe@aslib.com, or call 01274 515663

Minutes of meeting 18/01/2012

12.30 pm Wednesday 18th January 2012 at Pinsent Masons

In attendance

Tricia Wyspianska, Barry Vickery, Nicola Dennis, John Reynolds, Caroline Mosley, Amanda Hulme, Helen Marshall, Jon Beaumont, Alison Rae, Rita Flakoll, Diane Harris, Rachel Relves, Stephen Wheeler, Paul Dovey, Phil Uttley, Caroline Covington and Suzanne Homer

1. Apologies

Adele Champken, Helen Dunn, David Houston, Christine Newlove, Sally Hassel, Sue Kendall, Erica Foster, Jackie Hanes, Aine Astbury, Caroline Janukowicz, Pat Pritchard and Liz Gwillim

2. Treasurer’s Report

This is attached to the same email as these minutes

3. Nomination of Officers

Both Chair and Treasurer announced that they were standing down. Members thanked them for the work they had done in their posts over many years. A small presentation was made to both officers.

Alison Rae was voted in as the new Chair but no nominations were received for the Treasurer’s post so it was left to the committee to decide upon a way forward. Members were asked to re-consider volunteering for this post. The two main tasks involved were membership invoicing (around September each year) and general financial work, such as dealing with general expenses and preparing an annual report. It might be possible to split these responsibilities between two people in order to lessen the workload. If any member thinks that they may be able to take on either or both of these tasks, they should contact Phil Uttley.

Volunteers were also still required for the committee. This involves attending up to 6 meetings a year to arrange member meetings, events, etc.

4. Future meetings

Members agreed that meetings should continue to be held on Tuesdays, Wednesdays and Thursdays over the next 12 months. Suggestions for topics for future meetings included e-books, successes in promotional activities (following on from the Marketing event last year) and current challenges being faced. It was also suggested that PLC be invited to present on their new developments.

5. Future training events

Members agreed that the financial model used for the recent marketing event could be used again for future events, if appropriate, but that event content was key and future events should focus on building members’ skills. Suggested topics included Business Development Research, Project Management, Training and IT skills.

6. Future social events

The ‘Old Contemptibles’ evening had proved successful as it had been informal and people had been able to come and go as they pleased. Similar events would be welcome but lunch-time social events should also be considered.

7. Next meeting

A host was required for this meeting which will take place after 16th April. Please let Phil Uttley know if you are able to help.

8. A.O.B.

There was no other business so the Chair thanked members for their contributions

Next ALLICE meeting

Wednesday 18th January at Pinsent Masons – networking meeting

Next meeting - September 22nd

Hi

Our next meeting takes place on Thursday 22nd September at

Squire Sanders Hammonds, Rutland House, 148 Edmund Street, BIRMINGHAM, B3 1BA

Usual time - 1200 for a 1230 start, finishing around 1400

Our guests will be Justis who will be telling us about their latest developments including the new JustCite package

Full agenda to follow nearer the time

Can you let me know if you intend to be there (for catering purposes), please?

We also need a host for our January meeting which will be a 'networking' session. Choice of dates are 11th, 18th or 25th. Please let me know if you are able to help.

Regards

Phil

ALLICE Training Event

Hi

We are running a half-day event on Tuesday 29th November 2011. Full details are provided below

The event will run from 1.00 pm to 5.00 pm at Cobbetts' offices in Birmingham

http://www.cobbetts.com/ContactUs/BirminghamOffice

Applications to attend the event are now invited from ALLICE members and their colleagues. Costs are £5 and £25 for non-members

Please send your application to attend with a cheque, made payable to ALLICE, to me at the address shown below

Squire, Sanders & Dempsey (UK) LLP
Rutland House
148 Edmund Street
Birmingham
B3 2JR

Invitations will be extended to other groups after 1st October so please apply as quickly as you can.

Regards

Phil

Gaining respect for your service: using marketing ideas to demonstrate and communicate value

Library and information services are currently under great pressure as organisations look to trim costs in difficult economic times. To survive and thrive it is important to have a clear understanding, shared with your funders, of the value your services provides to the organisation. In addition, library and information professionals need to market and communicate that value in a clear, consistent and sustained way. This need not require a large marketing budget to be successful. This course will give you immediate tools and techniques to identify and communicate value which will be influential within your organisation. The emphasis will be on the inexpensive and the effective.

By the end of the course you will have:

* simple tools and techniques to help you identify the value you create
* considered how to promote this value through a series of marketing messages
* a way to gain the attention of those you need to influence or attract as users
* practiced a few key tools and techniques

The course will be highly practical based around tried and trusted activities which can be undertaken immediately on returning to your workplace. A library and information professional is not selling cans of beans which are easy to describe and market. Services are significantly different in the way they need to be marketed and this course will show you how to subtly inspire respect and use by partners and other members within your practice. Great marketing is not just about sending a message - it's also about making sure they are likely to be listening when they receive it.

Sessions:

* Just what have I really got which is worth marketing?
* How can I turn this value into a powerful marketing message?
* How do I align those messages with my users' and other stakeholders' "journeys"
* So how do I now mix my marketing communication channels - traditional and non-traditional?
* What role does social media have in marketing a service within a professional practice?

This will be a fast paced, practical rather than theoretical, afternoon session led by Terry Kendrick (www.terrykendrick.com) who has over twenty years training and marketing experience with libraries of all types. In addition he has worked on marketing planning assignments for over fifty organisations (including organisations in the legal profession) in nineteen countries.

ALLICE meeting

Hi

The date of the next meeting is now confirmed

1230 Thursday 7th April at Clarke Willmott (buffet at 1200)

http://www.clarkewillmott.com/en/ContactUs/Locations/Birmingham%20Office.aspx

There will be a presentation from Experian covering Corpfin Deals plus their CompanyQuery product and it will also include some Risk Assessment content.

Vacancy - No 5 Chambers

No 5 Chambers - Central Birmingham
6 month fixed term contract
Part time – 27.5 hours per week

Salary: £12,750.81 p.a. [pro rata]

OVERVIEW:
No5 Chambers is the largest set of barristers’ chambers in the country with over 200 barristers. The principal office is in Central Birmingham with further offices in London and Bristol. We are looking for a legal library assistant

JOB TITLE:
Library Assistant

REPORTS TO:
Librarians
Practice Director

ACTIVITIES INVOLVED:
Keeping the Library environment tidy
Sorting the post
Checking in the subscription items on Library Management System (LMS)
Filing of loose leaf updates in legal encyclopaedias
Updating CD Roms
Chasing overdue loan items using LMS
Claiming missing issues using LMS
Setting up new users on LMS and requesting all passwords for their online services
Maintaining members of Chambers’ passwords list
Preparing library materials for the shelf/archive/store (stamp/labels/input to LMS)
Processing basic enquiries
Photocopying
Arrange for the binding and repair of volumes as necessary
Packing up of items for disposal
Assisting with any other duties in line with the level of the post which are deemed necessary by the Librarian to ensure the smooth running of the library
Covering for Librarian in absence e.g. lunch hour, meetings

Essential Criteria:
Good clerical and administration skills inc Microsoft Office
Confident effective communicator
A flexible and co-operative approach to work
Ability to undertake light manual work

Desirable Criteria:
LMS experience
Experience of library work
Experience of filing loose-leaf updates
Basic experience of updating CD’s and CD research
On line database searching

Application by CV with covering letter to be received by 23rd March 2011:

Sandra Astbury
Office Manager
No 5 Chambers
Fountain Court
Steelhouse Lane
Birmingham
B4 6DR

Or by email to sandraa@no5.com

"Old Contemptibles"

No, this isn't the name your committee is now adopting, it's where the next exciting ALLICE social event kicks off.

http://www.nicholsonspubs.co.uk/theoldcontemptiblesedmundstreetbirmingham/

Meet for a drink and chat from 5.30 pm onwards on Thursday 19th May. The evening will develop 'organically' leading possibly to a meal somewhere (the sausages at the 'Contemptibles' are world famous but there are also Nepalese, Indian, Thai, Macdonalds (!) and many more restaurants in the vicinity) and/or who knows what else!

Go on, treat yourself - you know you want to.

Phil

New book - reviewed by Susan Singleton

Copyright: Interpreting the Law for Libraries, Archives and Information Services

Graham Cornish

This useful book is a godsend for those in libraries and indeed law firm information departments who have to grapple with the complex law of copyright as it applies to them. While many lawyers may feel they understand copyright, the application of it to the library and academic sectors is not well known. There are complex exceptions to copyright infringement which apply. The favourite question of the more dubious clients as to what proportion of a book or journal may be copied before it becomes copyright infringement is even more complex in a library environment. In fact the best advice to such clients is start from scratch as copying a substantial part only means an important part and that might be a small part of a work. Libraries have a little more latitude because of the legislation.

This book covers:

• literary dramatic and musical works;

• artistic works;

• sound recordings;

• films and videos;

• broadcasts;

• databases; and

• computer programs and websites.

The fact this book is now in its fifth edition illustrates how useful it is. It is also a useful size. For an IP lawyer frequently needing to look at the weightier tomes such as Copinger & Skone James on Copyright, this book is a welcome relief and should be particularly useful for those who do not need to know the entirety of copyright law in all its forms but need an easy to use but thorough guide to the legislation as it applies to libraries. Graham Cornish is programme director for the IFLA Availability of Publications Programme and is responsible for copyright interpretation throughout the British Library.

The book has an extremely useable format of questions and answers and a good written style of short sentences and clear English. The rules on copying from periodicals are well described and the question of when a charge can be made is addressed. The appendices give useful statutory declaration forms which alone would justify purchasing the book. Any reasonably sized law firm library would benefit from purchasing the book.

Date for your diary

The next ALLICE meeting will be at 1200 on Thursday 7th April 2011 at Clarke Willmott (Edmund Street)

There will be a presentation from Experian covering Corpfin Deals plus their CompanyQuery product and it will also include some Risk Assessment content.

Minutes of meeting on 19th January 2011

In attendance

Caroline Mosley, Caroline Covington, Diane Harris, Hazel Hewison, Rachel Relves, Stephen Wheeler, Jackie Sellars, Barry Vickery, Adele Champkin, Sue Kendall, Tricia Wyspianska, Emma Harvey-Woodason, Mandy Hulme, Caroline Janukowicz & Phil Uttley

1. Apologies

Helen Dunn, Alison Parker, Christine Newlove, Paula Biddlestone, Pat Pritchard, Denise Watkins, Chris Lambert, Mike Troon, Jon Beaumont, Liz Gwillim, Jackie Hanes, Erica Foster, Susanne Homer, Sally Hassell and David Houston

2. Treasurer’s Report

The Treasurer presented the report. There were no questions. The Chair thanked the Treasurer for her work over the last year.

3. Nomination of Officers

There were no nominations. Members thanked the current incumbents for their efforts over the last year and asked them to continue in office. They agreed to do this but stressed that all members should consider getting involved in the running of the association as new views and ideas would be needed to take the group forward.

4. Future meetings

The Chair explained that, as a result of the original December meeting being cancelled due to low numbers, the committee felt it appropriate to give the members the opportunity to give their views on the time of the day, day of the week, month of the year, format and content of future meetings.

The general feeling was that lunchtime was best but that it might be worth trialling Tuesdays or Thursdays. It was also decided that the next meeting should be in early April and a volunteer was sought to host this.

Members felt that meetings where suppliers, etc. presented and those devoted to round table discussions were both of value and that there should be a mix, or a combination, of both in the future.

A session run by Barry Vickery was planned for 12:30 on Wednesday, 23rd February at Cobbetts covering international company information. This had been run for CLIG in November and had been well received. Can members please let the Secretary know if they intend to attend.

Barry also offered to run another Companies House update session, similar to the one run at Cobbetts in February 2010, covering CH developments, past and planned. The committee will look at the timing of this and advise members. He also told members that 7Side were organising another tour of Companies House in the near future and that ALLICE members would be offered free places on this.
Other ideas for future meetings were:

• Research Monitor/OneLog – either suppliers’ presentations or round table discussions based on members’ experiences. (Pinsents agreed to cover RM).
• Justis/JusCite.
• Copyright/Digital Rights Management.
• Lexis Learning update (following on from useful session at Pinsents in November).

The Secretary was asked to seek views on this subject from those not in attendance.

5. Future training events

There was a general view that future training events should be planned and ideas were offered for topics. These were:

• Social media and associated tools.
• Presentation skills and marketing library services (Terry Kendrick, who ran the successful Company Information event in November 2009, has offered to run a ‘Marketing’ event for us. The committee will cost this out and advise members).
• ‘All about Google’. This is being run by Karen Blakeman in Newcastle in March for UKeIG and Karen has offered to run it elsewhere.

The committee were asked to consider opening up attendance to these events to other groups, including the Bristol Law Librarians Group (BRILL).

6. Future social events

The members felt that an evening social event in the summer should be organised.

7. A.O.B.

There was no other business.